Terms of Service

Agreement to these terms

These Terms of Service (the “Terms”) govern access to and use of Chamberly, the practice-management platform operated for Ghanaian legal practice (the “Service”). By creating a firm workspace, accepting an invitation to join one, or otherwise using the Service, you agree to these Terms on your own behalf and, where applicable, on behalf of the firm or organisation you represent.

If you do not agree to these Terms, you must not use the Service.

Acceptance and re-acceptance of legal terms

Chamberly enforces acceptance of its legal terms inside the product. Before performing sensitive actions, each user must accept the current versions of these Terms, the Privacy Policy, and the Data Processing Agreement.

When we publish a materially updated version of any of these documents, the Service will prompt affected users to review and re-accept before continuing to use gated functionality. A record of each acceptance — including the document version, the accepting user, and the time of acceptance — is retained as part of the audit record.

Your firm workspace and accounts

Each firm operates within its own isolated workspace (a “tenant”). Firm owners and administrators control membership, roles, and permissions within their workspace and are responsible for ensuring that access is granted only to appropriate persons.

You are responsible for safeguarding your credentials, for enabling and maintaining multi-factor authentication where required, and for all activity that occurs under your account. You must notify us promptly of any suspected unauthorised access.

Subscriptions, trials, and billing

The Service is offered on subscription plans, billed in Ghana cedis (GHS), with monthly and annual billing options. Access begins after a demonstration and onboarding with our team; any trial or pilot arrangement is agreed in writing during onboarding.

Plan entitlements determine which features are available to your workspace. You may change plans or seat counts from your firm settings; changes take effect according to the billing terms presented at the time of change. You may cancel at any time, and cancellation takes effect at the end of the current billing period.

Your data and ownership

Your firm retains all rights to the matters, documents, contacts, financial records, and other content it stores in the Service (“Firm Data”). We process Firm Data only to provide and support the Service, as described in the Privacy Policy and the Data Processing Agreement.

You may export your Firm Data at any time during your subscription, and for a defined wind-down period after termination, using the export capabilities provided by the Service. We honour the retention and export rights established under the Ghana Data Protection Act, 2012 (Act 843).

Data isolation, security, and audit

Firm Data is strictly isolated per tenant: no firm can access another firm's data through the Service. Data is encrypted in transit and at rest, document storage is segregated per firm, and access is mediated by role- and attribute-based permission checks.

Actions taken in the Service are recorded in append-only audit logs. Audit records cannot be silently edited or deleted, and corrections to financial records are made as explicit, traceable adjustments rather than destructive changes.

Acceptable use

You must use the Service only for lawful purposes connected to legal practice and administration. You must not attempt to circumvent tenant isolation, permission checks, or rate limits; probe or test the Service's security other than through an agreed disclosure process; or use the Service to store or transmit unlawful material.

We may suspend access where reasonably necessary to protect the Service, other customers, or the integrity of Firm Data, and will restore access promptly once the issue is resolved.

Breach notification

If we become aware of a personal-data breach affecting your Firm Data, we will notify your firm's designated administrators without undue delay, provide the information reasonably required for your firm to meet its own obligations under the Ghana Data Protection Act, and keep you informed of the investigation and remediation.

Termination, retention, and export

Either party may terminate the subscription in accordance with the plan terms. Following termination, your Firm Data remains available for export for a defined wind-down period, after which it is deleted from production systems in line with our retention schedule, subject to any legal holds or retention obligations that apply.

Changes to the Service and to these Terms

We improve the Service continuously and may add, change, or retire features, provided we do not materially reduce the core functionality of your plan during a paid term. If we make material changes to these Terms, we will give notice through the Service and require re-acceptance as described above.

Governing law

These Terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over disputes arising from them, subject to any agreed dispute-resolution procedure in an enterprise agreement.

Contact

Questions about these Terms can be sent to our team via the contact page, or to the legal contact address published in your order form or enterprise agreement.